Copenhagen Airport Arrivals
At Copenhagen Airport the gate area you arrive at will depend on which airline you are flying with. Most flights will have direct airbridge access into the terminal but, in some cases, the aircraft will be parked remotely and passengers carried by bus to the gate.
For domestic flights and those from Schengen area countries, if the airline is SAS you will generally arrive at an airbridge at Pier B or D1 to D4. Other airlines will arrive at Pier A2 to A24. Passengers from aircraft parked away from the terminal building will be taken to gate C9 by bus.
All non-Schengen European flights arrive at Pier C or Pier D101 to D104 unless you are taken by bus which will be to gate C25.
Intercontinental flights will arrive at Pier C15 to C40 or, where the plane is remotely parked, by bus to gate C25.
Only passengers arriving at Pier C or Pier D101 to D104, which are for non-Schengen areas and intercontinental flights, are required to go through passport control where you will have to show a valid passport. Passengers from certain countries will need a visa to visit Denmark. Visa requirements can be found here.
Signs will direct you to the baggage reclaim area where you can collect your checked-in bags. You can continue on to customs if you only have cabin baggage.
The number of the baggage carousel assigned to your flight will be shown on the main display screen as you enter the area. Each carousel has a separate monitor displaying the flight number and origin as well as the details of the baggage handling company.
If any of your bags are damaged or don't turn up at all, you should report this immediately to the handling agent which is located in the baggage reclaim area. You will be given a form on which you can fill in your home address, your local address (if different) and how to contact you. As soon as possible report the loss or damage to a representative of your airline as it is their responsibility.
In the event of damage, take photos showing as much detail as possible which can be used as evidence if you have to make a claim.
At customs there are three channels, blue for EU citizens, green for other passengers with nothing to declare and red if you have goods to declare or you are not sure.
Duty-free allowances vary according to whether you are travelling from inside or outside the EU. Also, certain goods are restricted and must be declared. The European Commission website has the full details.
Should you have to wait for onward transport there are a number of shops, restaurants and snack bars in the arrivals hall where you can pass the time. There is also free and unlimited Wi-Fi in all areas of the airport. Other facilities include information points, a desk for buying bus and train tickets, bank cash points and currency exchange.
If you are being met by friends or a private transfer driver, they should be at the meeting point or where you enter the arrivals area from customs.
For your onward travel, there is clear signage with directions to the rail and Metro stations, the bus stops and the car parks. If you are heading for the long-stay car parks or the car rental centre, follow the signs for the terminal bus which runs every ten minutes through the day and every fifteen to twenty minute at other times.